Streamyx- not so fame as it sounds

I'm so angry with the service... The personnel in TMPoint Pekan told me that a technician from Kuantan will come to my house within a week after I filled-in the application form. It has been A MONTH and A DAY now and he's still not here. What takes him so long?

I understand about the so-called "procedure" as was told by the personnel at the centre. However, been tolerating for it for some time already. This is EXTREMELY BAD. I'm working at home and internet is the 'life' to everything that I'm doing. Currently, I'm sharing the internet line with my neighbour (also my husband's cousin) and every time I have to call her asking to on/off the line.. it's devastating.